Robot Rental FAQ

All reservations require a minimum 4-week lead time due to preparation and regional coordination. Some robot models may require longer lead times if they're in high demand - this will be clearly shown on each robot page.

You can select your preferred delivery week during booking. Our team will contact you to schedule the exact delivery day within that week (typically Tuesday-Friday) based on logistics coordination in your area.

No, each reservation is for one robot only. Each robot rental is a separate contract and agreement. If you need multiple robots, you'll need to make separate reservations for each one.

Robot availability varies by region. Use our country selector on any robot page to see what's available in your location. We work with trusted regional partners to ensure robots are delivered from within your country or region.

You're charged for the first month when you make your reservation. Your rental period officially begins on the delivery date, not the reservation date.

We charge exactly 30 days after delivery for your second month, and again after another 30 days for your third month (maximum online rental is 3 months). All billing is automatic and tied to your delivery date.

We support multiple currencies! Visitors see prices in their local currency: USD for USA, GBP for UK, EUR for Europe. You can also change currency using the switcher at the top of our website.

No, reservations are final once confirmed and cannot be cancelled or refunded. If we cannot deliver during your scheduled week, we will reschedule to the next available week within our 4-week preparation window.

All our robots arrive fully programmed and ready to use - just unpack, power on, and start exploring! Most customers feel confident within the first hour. Different robots have varying complexity levels, clearly marked on each robot page.

No technical background required! Our robots come with intuitive controls and comprehensive video tutorials. Basic robots work with simple remote controls or smartphone apps.

Every robot arrives in a specialized rolling case with the robot, charger, remote control/controller, instruction manual, quick start guide, and any robot-specific accessories. Everything you need is included.

Most robots are ready to use within 15-30 minutes of unboxing. This includes basic charging (if needed), pairing with the controller, and running through the quick start guide.

Usage depends on the specific robot model. Indoor/outdoor capabilities are clearly marked on each robot page. Most robots work in both environments, but some are optimized for specific conditions.

Battery performance varies by robot model. Most provide 2-8 hours of active use and charge in 1-4 hours. Complete battery specs and charging options are detailed on each robot page.

Noise levels vary by robot type and activity. Most operate at conversation level (50-60 dB) during normal use. Specific decibel ratings and "quiet mode" availability are shown on each robot page.

Robots arrive in specialized rolling cases designed for easy transport and protection. Our logistics partners handle all deliveries using tracked, insured shipping. You'll receive tracking information 1 week before delivery.

Ensure someone 18+ is available during the delivery window, have a clear path to where you'll store the robot, and make sure you can access your account. The delivery case weighs 30-150 kg depending on the robot type.

Returns are simple! Exactly 30 days after delivery (or at the end of your rental period), our logistics partner schedules a pickup. Pack the robot back in the same rolling case it arrived in.

Every rental includes Standard Coverage at no extra cost, covering mechanical failures and normal wear issues. This ensures your robot works properly throughout your rental period.

Yes, all rentals require a refundable security deposit for both Standard and Complete Coverage plans. Humanoid Robots: $5,000, Robot Dogs: $3,000. The deposit is charged separately 7 days before delivery, not during reservation.

The deposit is charged 7 days before delivery because this is when we 100% confirm robot availability. You'll receive an email requesting manual payment - this is a separate transaction from your reservation.

If the deposit isn't paid by the delivery date, we cannot initiate delivery. You have a 7-day grace period to pay and reschedule delivery. If no payment is made within this grace period, you forfeit your rental and reservation payment.

The security deposit is automatically refunded within 7 days of robot return, provided the robot is returned in good condition and on time. For theft or loss claims, you must provide a valid police report filed within 48 hours to qualify for deposit refund.

Log into your account dashboard to access support options, including live chat, email tickets, and phone support. You'll also find your robot manuals, video tutorials, and technical documentation.

Contact technical support immediately through your account dashboard. Most issues are resolved remotely within hours. If needed, we'll send a replacement robot within 10-14 business days.

Yes! Once you book, you'll receive comprehensive video tutorials, user manuals, and programming guides specific to your robot. Most customers feel confident within the first day.

Minimum rental is 1 month, maximum is 3 months for online bookings. Longer rentals are possible but require direct consultation with our team for custom pricing and terms.

Yes, but you must contact us at least 2 weeks before your rental ends. Extensions are subject to robot availability and may have different pricing.

Most of our robots are perfect for content creation, entertainment, shows, and educational purposes! Some models are also suitable for business research and development.

Please don't disassemble, modify, or attempt repairs. Don't use for negative reviews or content that portrays the robot or brand negatively. Don't use beyond the specified capabilities for each model.