Everything You Need to Know

Futurobots is the world's first robot rental marketplace — and the only platform purpose-built for renting advanced humanoid robots and robot dogs on flexible monthly terms. With 1,370+ customers served across 65+ countries, we have built the infrastructure, network, and process to make robot rental accessible, protected, and fully supported from day one.

Futurobots does not own the robots in our catalog. We work exclusively with a verified network of manufacturers, distributors, and certified robot operators who own and maintain the units. Our role is to manage the entire rental process — reservation, agreement, coordination, delivery, and support — so you get a seamless, professional experience from start to finish.

We specialise in the two most impactful categories of advanced robotics available today: humanoid robots — bipedal robots that walk, interact, and operate in human environments — and robot dogs, which are four-legged robots capable of navigating complex terrain and performing dynamic tasks. Both categories are available in multiple models to match your use case and budget.

Our 1,370+ customers span a wide range of industries and goals. Event producers, global marketing agencies, universities, research institutions, content creators, technology brands, retail companies, and private clients all rent through Futurobots. If advanced robotics has a role in your project, Futurobots is where you start.

We deliver to 65+ countries worldwide through our global network of robot owners and logistics partners. Coverage expands regularly. If you are unsure whether your location is supported, contact us and we will confirm availability for your specific region.

In most cases, the robot is sourced from within the same country as your delivery address. In select cases within Europe, cross-border delivery may be possible. Your booking coordinator will confirm logistics options when your reservation is processed.

The process is designed to be fast, transparent, and fully guided:

1. Browse the catalog and select the robot that fits your project and budget.
2. Submit your reservation online — no payment required at this stage.
3. Your slot is confirmed instantly the moment you submit.
4. We immediately email you the rental agreement and Equipment Bond details.
5. You have 72 working hours to sign the agreement and pay the Equipment Bond.
6. Once both are complete, your booking is fully activated and we schedule delivery.
7. Your first monthly fee is charged on the day the robot is delivered.

No payment is required at reservation. Your slot is confirmed and held the moment you submit — no card details, no upfront charge.

Yes. Your slot is confirmed the moment you submit your reservation. You will receive a confirmation email immediately, followed by the rental agreement and Equipment Bond instructions. You have 72 working hours to complete both and fully activate your booking.

If the 72-working-hour window passes without both being completed, the reservation is automatically released and the slot becomes available to other customers. We send a reminder before the deadline so you have time to act.

Yes. Availability shown on the website reflects live inventory. When you reserve a slot, it is immediately held for you. We recommend reserving as soon as you are ready — popular models and dates fill quickly.

We recommend booking at least two to four weeks ahead, particularly for events, high-demand robots, or specific delivery windows. That said, we have successfully fulfilled urgent requests for customers with tighter timelines.

Standard rental terms are 1 month, 2 months, and 3 months. Longer custom terms are available on request. Monthly rates decrease with longer commitments, making extended rentals significantly more cost-effective.

Every robot page shows the monthly rental price clearly, broken down by term length. Any applicable delivery costs and optional Protection Plans are shown separately during the reservation flow — no hidden fees, no last-minute additions.

Your rental period begins on the date the robot is delivered to your location. You are not charged for any time before delivery.

Your first monthly rental fee is charged on delivery day — not before. All subsequent payments are charged every 30 days from that date.

Monthly rental payments are processed automatically every 30 days via the secure payment method you set up through Stripe during the booking activation process. Payments are predictable, consistent, and fully automated.

Futurobots never handles your card details directly. During booking activation, we send you a secure payment link powered by Stripe — the same payment infrastructure used by Amazon, Google, and thousands of global businesses. Your card details are entered and stored securely within Stripe's encrypted environment.

No. Futurobots never sees, receives, or stores your card number. All payment data is managed entirely within Stripe's PCI-compliant systems.

Billing begins on the day the robot is delivered. Your first charge is the first monthly rental fee. Subsequent charges follow every 30 days automatically.

The Equipment Bond is a standard security hold — similar to a hotel pre-authorisation or a luxury car rental deposit — held during your rental period and returned in full once the robot is back and inspected. It is completely separate from your monthly rental fee and is not a cost.

In full, yes — provided the robot is returned on time and in the same condition it was delivered. The Equipment Bond is returned to your bank account within 7 business days of the robot being received and inspected. The overwhelming majority of our customers receive a full refund with no deductions.

Immediately after your reservation is confirmed. We email you the Equipment Bond payment details within minutes of your reservation being submitted. You have 72 working hours to complete the payment and sign the rental agreement to activate your booking.

The robots in our catalog are high-value precision hardware — some models valued at $50,000 or more. An Equipment Bond is the standard practice for renting any high-value asset, from luxury vehicles to professional broadcast equipment. It provides protection for both parties and allows us to ship the robot to you with full confidence.

The Equipment Bond amount varies by robot model and is displayed clearly during the reservation process — before you commit to anything.

The Equipment Bond is paid by bank transfer. Full payment instructions are emailed to you immediately after your reservation is confirmed.

If the robot is returned on time and in good condition, the full Equipment Bond is returned. If there is damage or a valid deduction under the rental agreement, we assess it fairly, document it clearly, and communicate the outcome to you before any deduction is processed. We operate with complete transparency.

Protection Plans are optional coverage add-ons that reduce your financial liability in the event of accidental damage during approved use. They are designed to give you confidence to use the robot freely, knowing that covered incidents will not result in large unexpected costs.

Standard Protection is included at no extra cost with every rental. It reduces your liability for covered accidental damage during approved use. Standard exclusions apply, including intentional damage, theft, and misuse.

Complete Protection is our premium coverage tier. It significantly lowers your personal liability for accidental damage compared to Standard, making it the preferred choice for public events, content shoots, and high-footfall environments where the risk of accidental contact is higher.

Complete Protection covers the broadest range of accidental damage scenarios available through Futurobots. It does not cover intentional damage, theft, unauthorised modification, misuse, or prohibited use. The full scope of coverage is disclosed clearly on the robot page and in the rental agreement — no surprises.

Full terms, coverage scope, and exclusions for each Protection Plan are available on the robot product page, during the reservation flow, and within your rental agreement. Everything is disclosed before you confirm.

Once your booking is fully activated, our team schedules delivery for your confirmed week and coordinates all logistics. You will receive updates throughout the process. On delivery day, the robot arrives prepared and ready for use — no assembly required.

Delivery and collection terms depend on the robot model, your country, and your logistics arrangement. These terms are clearly confirmed in your booking before activation. Where free delivery is included, it is stated explicitly on the robot page.

We work closely with you to accommodate your preferred delivery window. Final scheduling depends on local logistics and availability, but our team makes every effort to align delivery with your project timeline.

Ensure that a responsible adult is available to receive the robot, your delivery address is accurate and accessible, and there is a safe, appropriate space for the robot on arrival. Your booking coordinator will confirm any specific requirements in advance.

You or an authorised adult representative must be present to receive the delivery unless an alternative arrangement has been agreed in writing with your booking coordinator.

Inspect the robot and all included accessories as soon as possible after delivery. If anything appears damaged or missing, notify us immediately so it can be documented and resolved without delay.

Yes. Cancellation terms depend on the stage at which you cancel.

There is no charge. Your booking is not activated until both the agreement is signed and the Equipment Bond is received. Cancelling before that point incurs no cost.

A Booking Activation Fee of USD 350 applies. This fee covers the confirmed operational work that begins immediately upon activation — including provider coordination, logistics planning, agreement processing, and resource allocation.

Once dispatch has begun, direct costs that have already been incurred may apply. These may include outbound and return logistics, storage, handling, and any confirmed partner costs. Your booking coordinator will provide a transparent breakdown.

Rescheduling requests are handled on a case-by-case basis and are subject to availability. Where rescheduling incurs additional operational costs, you will be informed and asked to approve before any changes are made.

No specialist background is required. Our team provides a comprehensive handover on delivery, and most customers are operating the robot confidently within the first session. Technical documentation and support are available throughout your rental period.

Approved uses include events, exhibitions, demonstrations, education, research, content creation, corporate activations, and retail experiences. Specific permitted uses are confirmed per robot model and documented in your rental agreement.

Relocating a rented robot across international borders requires prior written approval from Futurobots. Contact your booking coordinator to discuss cross-border use requirements.

No. Any unauthorised repair, modification, or internal access to the robot is strictly prohibited and may void your Protection Plan coverage. If a technical issue arises, contact our support team immediately and we will resolve it.

Notify us immediately. Our team will assess the situation, document the incident, and advise you on how your Protection Plan applies. Early reporting always leads to the best outcome for all parties.

Contact us immediately and, where applicable, file a report with local authorities. We handle these situations on a case-by-case basis with urgency and full documentation. Your rental agreement outlines the relevant responsibilities in detail.

Contact our support team immediately. We are available throughout your rental period to resolve issues, provide guidance, and ensure your experience is not disrupted.

At the end of your rental term, we arrange collection and provide you with clear return instructions. Once the robot is received and inspected, the rental is formally closed and your Equipment Bond is released within 7 business days.

The robot should be returned in the same condition as received — all accessories included, with no damage beyond normal, approved wear. Our inspection process is documented and transparent, and any findings are communicated to you directly.

Returns beyond the agreed rental end date may incur additional charges, including extended rental fees, storage, or collection costs. Your booking coordinator will notify you of any applicable charges before they are processed.

No. Futurobots works with individuals, companies, educational institutions, non-profits, and government bodies. For high-value bookings, we may request standard identity or company verification — a routine step for professional equipment rentals of this nature.

All renters must be at least 18 years of age.

Yes. Multi-unit rentals are fully supported. Contact our team with your requirements and we will coordinate availability, logistics, and pricing across multiple robots.

If you own a robot and want to generate consistent monthly rental income through our marketplace, we would like to hear from you. Contact us through the listing page or directly via our contact form to begin the review process.

Contact our team directly through the contact page. We respond quickly and our team is equipped to help you select the right robot, confirm availability for your region, and guide you through the entire process from first enquiry to delivery.