FUTUROBOTS PRIVACY POLICY
Effective date: January 1, 2026
This Privacy Policy explains how Three Rivers Star Foundation, Inc., operating under the brand name Futurobots ("Futurobots", "we", "us", or "our") collects, uses, stores, and shares personal data when you use our website, send a reservation request, communicate with us, rent a robot, or otherwise use our services.
We wrote this policy in simple language so it is easier to understand.
If you do not agree with this Privacy Policy, please do not use our services.
1. WHO WE ARE
Futurobots is a robot rental marketplace and coordination platform.
Three Rivers Star Foundation, Inc.
State of Delaware, United States
8 The Green #15488, Dover, DE 19901, USA
Email: [email protected]
Website: www.futurobots.com
2. WHAT THIS POLICY COVERS
This policy covers personal data we collect through:
- our website,
- reservation forms,
- support conversations,
- email, chat, or phone communication,
- booking and rental documents,
- payment setup and billing support,
- delivery, support, return, and claims processes.
3. THE TYPES OF DATA WE MAY COLLECT
Depending on how you interact with us, we may collect the following categories of personal data.
3.1 Contact and identity data
This may include:
- your name,
- email address,
- phone number,
- company name,
- billing information,
- delivery address,
- identity or address verification details if needed for a booking.
3.2 Reservation and booking data
This may include:
- selected robot,
- country or service area,
- requested delivery week,
- rental period,
- selected Protection Plan,
- event or business use information,
- messages you send us,
- booking history.
3.3 Payment and billing data
This may include:
- Security Deposit payment details,
- bank transfer information needed to confirm receipt or send refunds,
- invoice information,
- billing records,
- payment status,
- limited payment method information from our payment provider.
Important: we do not directly collect or store your full card number. Card details for recurring rental charges are handled by our approved payment provider, such as Stripe.
3.4 Delivery, support, and return data
This may include:
- delivery contact details,
- access instructions,
- communication with drivers, couriers, or Partners,
- support requests,
- return coordination,
- inspection results,
- incident reports,
- damage reports,
- claim information.
3.5 Technical and website usage data
This may include:
- IP address,
- browser type,
- device type,
- pages visited,
- date and time of visits,
- referral pages,
- cookies and similar technologies,
- basic analytics data.
3.6 Robot-related technical data
Some robots may produce technical information during a rental, such as:
- diagnostics,
- logs,
- telemetry,
- location-related data,
- maintenance information,
- operational information relevant to support, safety, recovery, or claims handling.
4. HOW WE COLLECT DATA
We collect data:
- directly from you when you submit a form, send a message, or complete booking steps,
- from our payment providers,
- from local owners, Partners, or service providers involved in your booking,
- automatically through cookies, analytics tools, and technical systems on our website,
- from technical systems connected to the robot where relevant to support, safety, return, recovery, or claims handling.
5. HOW WE USE YOUR DATA
We use your personal data to operate our business and provide our services.
This includes using data to:
- respond to your questions,
- process reservation requests,
- check availability,
- prepare contracts and booking documents,
- confirm bookings,
- receive and manage Security Deposits,
- set up future rental payment collection through our payment provider,
- coordinate delivery, support, collection, and returns,
- provide customer service,
- handle incidents, damage claims, theft reports, or disputes,
- communicate with owners, Partners, logistics providers, and service providers,
- improve our website, user experience, and services,
- detect fraud, abuse, misuse, payment problems, or security risks,
- comply with legal, tax, accounting, insurance, and regulatory obligations,
- protect our legal rights.
6. OUR LEGAL BASIS FOR USING PERSONAL DATA
Where data protection law requires a legal basis, we generally rely on one or more of the following:
- performance of a contract or steps requested before entering into a contract,
- our legitimate business interests,
- compliance with legal obligations,
- your consent where consent is required.
Examples:
- We use your booking data to process your reservation and rental.
- We use payment and verification data to protect against fraud and manage risk.
- We may use analytics data to improve our website.
- We may use marketing cookies or send optional marketing communications only where allowed by law.
7. HOW WE SHARE YOUR DATA
We do not sell your personal data.
We may share your data where reasonably necessary with:
7.1 Robot owners and Partners
To check availability, confirm bookings, coordinate delivery, support the rental, handle returns, or investigate incidents.
7.2 Payment providers
Such as Stripe, so payment methods can be securely set up and charges processed.
7.3 Banks and financial service providers
To receive Security Deposits, send refunds, process transfers, and keep financial records.
7.4 Logistics, courier, and delivery providers
To arrange, carry out, or manage delivery, collection, return, or recovery.
7.5 Technical and support providers
To host our website, manage communications, provide analytics, store data, or help operate our systems.
7.6 Insurers, adjusters, and claim handlers
Where needed for claim review, loss handling, recovery, or insurance-related matters.
7.7 Legal, tax, regulatory, and compliance advisors
Where needed to comply with law, enforce contracts, resolve disputes, or protect our rights.
7.8 Authorities or law enforcement
When required by law or when reasonably necessary to respond to legal process, fraud, safety incidents, or theft.
8. PAYMENT INFORMATION
8.1 Security Deposits
Security Deposits are paid by bank transfer only. We may receive, record, and verify the transfer details needed to confirm payment and process refunds.
8.2 Saved card details
Monthly rental payments are handled through our approved payment provider. We do not directly store your full card number.
8.3 Payment provider privacy
When you provide payment details through a provider such as Stripe, your information is also subject to that provider's privacy and security practices.
9. COOKIES AND ANALYTICS
We may use cookies, pixels, analytics tools, and similar technologies on our website.
These tools may help us:
- remember website preferences,
- understand how visitors use our site,
- improve website performance,
- measure traffic and conversions,
- support security and fraud prevention.
Where required by law, we will ask for consent before using non-essential cookies or similar tools.
You can also manage cookies through your browser settings.
10. HOW LONG WE KEEP DATA
We keep personal data only for as long as reasonably needed for the purposes described in this policy, including:
- to manage bookings and rentals,
- to support customers,
- to process returns and claims,
- to meet tax, accounting, legal, insurance, and compliance requirements,
- to resolve disputes or enforce agreements.
Retention periods may vary depending on the type of data and the reason we collected it.
11. INTERNATIONAL DATA TRANSFERS
Because Futurobots works with customers, Partners, and service providers in different places, your personal data may be transferred to or accessed from countries outside your own country.
These transfers may include countries that do not have the same level of legal protection as your home country.
Where required, we will take reasonable steps to protect personal data during those transfers.
12. ROBOT TELEMETRY, LOGS, AND TECHNICAL DATA
Some robots may include technical systems that produce or store data relevant to:
- support,
- diagnostics,
- maintenance,
- safety,
- return verification,
- theft recovery,
- claim handling.
That data may be accessed or reviewed by Futurobots, the robot owner, the manufacturer, the relevant Partner, or a technical service provider where reasonably necessary for those purposes.
We do not promise that every robot has the same technical systems. The data available may vary by model.
13. YOUR RIGHTS
Depending on your location and the law that applies to you, you may have rights such as:
- the right to access your personal data,
- the right to correct inaccurate data,
- the right to request deletion in some situations,
- the right to object to certain processing,
- the right to withdraw consent where we rely on consent,
- the right to complain to a data protection authority.
These rights are not absolute and may depend on applicable law.
If you want to exercise a privacy right, contact us at:
or
14. MARKETING COMMUNICATIONS
We may send you service-related messages about your booking, delivery, payment, support, return, or account where needed.
If you separately agree, or where otherwise allowed by law, we may also send marketing emails or updates.
You can unsubscribe from non-essential marketing communications at any time by using the unsubscribe link or contacting us.
15. SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal data.
However, no website, platform, email system, or data transfer method is completely secure, so we cannot guarantee absolute security.
16. CHILDREN
Our services are not intended for children, and you must be at least 18 years old to rent a robot.
We do not knowingly collect personal data from children in connection with our rental services.
17. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
If we make important changes, we may post the updated version on our website and update the effective date.
18. CONTACT US
If you have questions about this Privacy Policy or how we handle personal data, contact us at:
Three Rivers Star Foundation, Inc.
State of Delaware, United States
8 The Green #15488, Dover, DE 19901, USA
Email: [email protected]
Website: www.futurobots.com
