Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or rent equipment from www.futurobots.com (the “Site”). By using our services, you agree to the collection and use of information in accordance with this policy.
PERSONAL INFORMATION WE COLLECT
Device Information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, location data, and cookies installed on your device. As you browse the Site, we collect information about web pages viewed, referral sources, search terms, and interaction patterns.
We collect Device Information using the following technologies:
- Cookies are data files placed on your device with unique identifiers
- Log files track all actions on the Site, including IP addresses, browser types, and timestamps
- Web beacons, tags, and pixels record comprehensive browsing behavior
- AI Chat Systems collect and analyze all conversation data
- Location tracking to verify delivery addresses and prevent fraud
- Device fingerprinting for security and fraud prevention
Rental Information
When you rent equipment, we collect extensive information including:
Personal & Identity Information:
- Full legal name and all contact details
- Government-issued ID and identity verification documents
- Social security number or tax identification (for extended rentals)
- Emergency contact information and references
- Employment information and income verification
- Background check results and credit history
- Previous rental history and customer references
Rental & Equipment Information:
- Detailed rental agreements and all modifications
- Equipment selection, configuration, and usage requirements
- Delivery addresses and access instructions
- Equipment condition assessments with photographic documentation
- Real-time usage monitoring and performance data
- GPS location tracking throughout rental period
- Damage reports and liability assessments
- All maintenance and support interactions
Financial Information:
- Complete payment information and transaction history
- Bank account details for deposit processing
- Credit card information and payment methods
- Security deposits and all financial transactions
- Insurance coverage details and claims history
- Credit reports and financial assessments
- Collection agency communications
Biometric & Security Information:
- Security camera footage from delivery locations
- Biometric data for high-value equipment access
- Digital signatures and identity verification
- Access logs and security event monitoring
LEGAL BASIS FOR PROCESSING
We process your personal data based on:
Contract Performance: Essential for rental agreements, payment processing, equipment delivery, security monitoring, and customer service
Legitimate Interest: Website improvement, fraud prevention, equipment security, business analytics, debt collection, and risk assessment
Consent: Marketing communications, advanced analytics, and optional services (consent may be withdrawn but does not affect existing processing)
Legal Obligation: Tax compliance, regulatory requirements, law enforcement cooperation, and equipment safety mandates
Vital Interests: Equipment security, public safety, and emergency response
HOW WE USE YOUR PERSONAL INFORMATION
Rental Operations
- Process and manage all rental agreements and modifications
- Coordinate equipment delivery, pickup, and logistics
- Continuously monitor equipment condition and location
- Manage security deposits, payments, and refunds
- Provide training, technical support, and customer service
- Track equipment usage, performance, and maintenance needs
- Process insurance claims and damage assessments
- Conduct credit checks and financial assessments
- Perform background checks and reference verification
- Monitor compliance with rental terms and restrictions
Security & Risk Management
- Prevent fraud, theft, and unauthorized equipment use
- Monitor equipment location via GPS and other tracking technologies
- Conduct security assessments and risk evaluations
- Investigate incidents, damages, and policy violations
- Coordinate with law enforcement when necessary
- Maintain security footage and access logs
- Implement emergency shutdown procedures when required
Business Operations
- Screen all rental applications for eligibility and risk
- Generate comprehensive analytics and reporting
- Assess marketing campaign effectiveness
- Comply with legal obligations and regulatory requirements
- Manage inventory, maintenance schedules, and equipment lifecycle
- Conduct debt collection and recovery activities
- Pursue legal remedies for contract breaches
- Maintain comprehensive audit trails and documentation
Device Information Usage
- Screen for potential risk, fraud, and security threats
- Optimize Site performance and user experience
- Target advertising and marketing communications
- Analyze customer behavior and rental patterns
- Prevent unauthorized access and system abuse
- Comply with legal requirements and court orders
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties as necessary for our rental operations:
Payment & Financial Services
- Stripe – Payment processing and fraud prevention
- Credit agencies – Credit checks, reporting, and collections
- Insurance providers – Coverage verification and claims processing
- Banks and financial institutions – Payment processing and verification
- Debt collection agencies – Recovery of outstanding amounts
- Legal counsel – Contract enforcement and litigation support
Logistics & Delivery
- DHL and shipping partners – Equipment delivery and pickup coordination
- Local delivery services – Specialized transport and logistics
- Warehouse partners – Equipment storage and fulfillment
- Security services – Equipment protection and monitoring
Equipment & Technical Support
- Robot manufacturers (Unitree, Boston Dynamics, etc.) – Warranty registration, technical support, maintenance, product updates, recalls, and safety compliance
- Technical support providers – Specialized equipment assistance and troubleshooting
- Training providers – Customer education and certification programs
- Maintenance contractors – Equipment servicing and repairs
Technology & Analytics
- Google Analytics – Comprehensive website and user behavior analytics
- Email service providers – Communications and marketing campaigns
- AI chat platforms – Customer support and interaction analysis
- Equipment monitoring systems – Usage tracking, performance monitoring, and security
- Cloud storage providers – Data storage and backup services
Legal & Compliance
- Law enforcement – Criminal investigations and legal proceedings
- Courts and legal authorities – Compliance with legal orders and subpoenas
- Regulatory bodies – Compliance with equipment safety and business regulations
- Professional advisors – Legal, accounting, and business consulting services
Business Operations
- Background check providers – Customer verification and risk assessment
- Identity verification services – Document verification and fraud prevention
- Marketing partners – Targeted advertising and customer acquisition
- Business analytics providers – Performance analysis and optimization
INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to and processed in countries outside the European Economic Area, including the United States, Asia, and other jurisdictions where our service providers operate. We implement appropriate safeguards but cannot guarantee the same level of protection as in the EU.
BEHAVIORAL ADVERTISING
We use your Personal Information for targeted advertising and marketing communications. Opt-out options are available through:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- General opt-out: http://optout.aboutads.info/
Note: Opting out of advertising does not affect our ability to use your information for rental operations and business purposes.
YOUR RIGHTS
GDPR Rights (EU Residents)
Subject to legal and contractual limitations, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (limited by active rental agreements and legal obligations)
- Restrict processing (may affect service availability)
- Data portability
- Object to processing (may result in service termination)
- Withdraw consent (does not affect existing processing)
CCPA Rights (California Residents)
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Say no to the sale of personal information
- Access your personal information
- Equal service and price
Important Limitations: Rights are subject to active rental agreements, equipment security requirements, legal obligations, and business operations. Some data must be retained for contract performance and legal compliance.
To exercise these rights, contact us at [email protected].
DATA RETENTION
We retain Personal Information as follows:
Rental Operations
- Active rental agreements: Duration of rental plus 7 years
- Equipment condition and damage records: 10 years for liability purposes
- Payment and financial records: 10 years for accounting and tax compliance
- Training and certification records: 10 years
- GPS and location tracking data: 7 years
- Security footage and access logs: 7 years
Business Operations
- Customer support records: 7 years
- Marketing data: Until unsubscribe or 7 years, whichever is longer
- Website analytics: 38 months
- Security and fraud prevention: 10 years
- Background checks and credit reports: 7 years
Legal Compliance
- Tax records: 10 years
- Equipment safety and recall data: Permanent retention
- Insurance and liability records: 15 years
- Legal proceedings and disputes: Permanent retention
- Regulatory compliance records: 10 years
COOKIES POLICY
Our website uses cookies for:
- Essential site functionality and rental system operation
- Analytics and comprehensive performance monitoring
- Advertising and targeted marketing
- Personalizing your rental experience
- Equipment availability and booking systems
- Security monitoring and fraud prevention
- User behavior analysis and tracking
Disabling cookies may significantly impact site functionality and your ability to use our services.
DATA SECURITY
We implement comprehensive technical and organizational measures including:
- PCI-compliant payment processing systems
- Advanced encryption for data transmission and storage
- Multi-factor authentication and access controls
- Regular security assessments and penetration testing
- Employee training and confidentiality agreements
- Equipment tracking and security monitoring
- Incident response and breach notification procedures
RENTAL-SPECIFIC DATA PROCESSING
Equipment Tracking & Monitoring
We continuously track equipment location, condition, and usage throughout the rental period for security, maintenance, legal compliance, and customer safety purposes. This includes:
- Real-time GPS location monitoring
- Equipment performance and diagnostic data
- Usage patterns and operational analytics
- Security event logging and alerts
- Maintenance scheduling and compliance tracking
Damage Assessment & Liability
We comprehensively document equipment condition before and after rentals, including:
- Detailed photographic documentation
- Technical assessments and diagnostic reports
- Damage reports and cost estimates
- Liability determinations and insurance claims
- Legal documentation for disputes
Usage Monitoring & Analytics
Equipment may collect extensive usage data for:
- Maintenance scheduling and predictive analytics
- Safety compliance and risk assessment
- Performance optimization and improvement
- Customer behavior analysis
- Business intelligence and reporting
Training & Certification Records
We maintain comprehensive records of:
- Customer training sessions and performance
- Certification requirements and compliance
- Safety protocol adherence
- Equipment operation competency
- Continuing education and updates
AI CHAT DATA
Our AI customer support system:
- Records and analyzes all conversation data
- Retains chat logs indefinitely for training and improvement
- Uses conversations for automated decision-making
- Shares data with AI development partners
- Monitors conversations for compliance and quality assurance
- May use conversations for marketing and business development
CHILDREN’S PRIVACY
Our rental services are strictly limited to individuals 18 years and older. We do not knowingly collect personal information from minors and will delete any such information immediately upon discovery.
CHANGES TO THIS POLICY
We may update this privacy policy at any time without prior notice. Continued use of our services constitutes acceptance of any changes. We will notify you of material changes via email or website notice.
CONTACT US
For privacy-related inquiries, contact us at:
Futurobots B.V.
John M. Keynesplein 10
1066 EP Amsterdam, Netherlands
Email: [email protected]
Data Protection Officer: [email protected]
COMPLAINTS
You may lodge complaints with:
- Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/
- Your local supervisory authority
Note: We will vigorously defend our data processing practices and business operations.
DATA CONTROLLER
Legal Name: Futurobots B.V.
Address: John M. Keynesplein 10, 1066 EP, Amsterdam, Netherlands
Email: [email protected]
Business Activity: Rental of advanced robotics equipment and related services
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to our data processing practices as described herein.
Last updated: 15/01/2025