Last Updated: January 10, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.futurobots.com (the “Site”).

WHO IS THE DATA CONTROLLER?

Company Details:

• Legal Name: Futurobots B.V.
• Address: John M. Keynesplein 10, 1066 EP, Amsterdam, Netherlands
• Email: [email protected]
• Phone: +31637973061
• Business Activity: Sale of robotics products and related services

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
• “AI Chat Systems” collect conversation data to provide customer support and improve our services.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Order history and preferences
• Communication preferences

We refer to this information as “Order Information.”

For Installment Payment Plans: When you choose our internal installment payment options, we collect additional financial information necessary to assess creditworthiness and manage payment schedules, including income verification and payment history.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill orders, process payments, and provide customer service
• Legitimate Interest: To improve our website, prevent fraud, and conduct business analytics
• Consent: For marketing communications, cookies, and newsletter subscriptions
• Legal Obligation: For tax, accounting, and regulatory compliance

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site, including:

• Processing your payment information through Stripe
• Arranging for shipping via DHL
• Providing you with invoices and order confirmations
• Managing installment payment plans and schedules
• Communicating with you about your orders
• Providing customer support through our AI chat system

Additionally, we use this information to:

• Screen orders for potential risk or fraud
• Generate analytics about how customers browse and interact with the Site
• Assess the success of our marketing and advertising campaigns
• Provide you with information or advertising relating to our products or services (when you’ve consented)
• Comply with legal obligations and tax requirements

We use Device Information to:

• Help screen for potential risk and fraud
• Improve and optimize our Site through analytics
• Show you relevant advertisements through Google Ads and Facebook
• Personalize your website experience

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information as described above. The following categories of organizations may have access to your data:

Service Providers:

• Stripe – Payment processing (https://stripe.com/privacy)
• Google Analytics – Website analytics (https://www.google.com/policies/privacy/)
• DHL – Shipping and logistics for order fulfillment
• Email Service Providers – For newsletters and marketing communications
• AI Chat Platform – For customer support services

Robot Manufacturers: We may share relevant customer information with robot manufacturers for:

• Warranty registration and support
• Product updates and recalls
• Technical support and maintenance

Advertising Partners:

• Google Ads – For targeted advertising
• Facebook/Meta – For social media advertising and analytics

Legal Compliance: We may share your information to comply with applicable laws, respond to legal requests, or protect our rights.

INTERNATIONAL DATA TRANSFERS

As we ship worldwide and use international service providers, your personal data may be transferred to and processed in countries outside the European Economic Area, including the United States. We ensure appropriate safeguards are in place for such transfers in accordance with GDPR requirements.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some services by visiting: http://optout.aboutads.info/

YOUR RIGHTS

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to legal obligations)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

Under CCPA (California residents), you have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Equal service and price

To exercise these rights, contact us at [email protected].

DATA RETENTION

We retain Personal Information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (tax records: 7 years)
• Resolve disputes and enforce agreements
• Support product warranties and ongoing customer relationships

Order information is typically retained for 7 years for accounting and warranty purposes. Marketing data is retained until you unsubscribe or request deletion.

COOKIES POLICY

Our website uses cookies for:

• Essential site functionality
• Analytics and performance monitoring
• Advertising and marketing
• Personalizing your experience

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact site functionality.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment information is processed securely through Stripe’s PCI-compliant systems.

INSTALLMENT PAYMENT DATA

For customers using our internal installment payment plans, we:

• Conduct creditworthiness assessments
• Monitor payment schedules and history
• May share relevant payment information with credit agencies (where legally required)
• Retain payment records for the duration of the installment agreement plus 7 years

AI CHAT DATA

Our AI customer support system:

• Processes conversation data to provide assistance
• May retain chat logs for quality improvement
• Does not make automated decisions affecting your rights
• Allows you to request human support at any time

CHILDREN’S PRIVACY

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

CHANGES TO THIS POLICY

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent website notice.

CONTACT US

For questions about this privacy policy or to exercise your rights, contact us at:

Futurobots B.V.
John M. Keynesplein 10
1066 EP Amsterdam, Netherlands
Email: [email protected]
Phone: +31637973061

Data Protection Officer: [email protected]

COMPLAINTS

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.